Customer service
How can we help you today?
Where to go for help
Your best option is to contact your Financial Advisor
From a wealth management and financial planning perspective, your financial advisor is best positioned to help with questions about your account, transactions, or next steps. Connect with your financial advisor for personalized guidance.
Self-service options
Options depending on our relationship
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For your Equitable products
Sign in to your account
Your account view allows you to update your password, view account balances, make transactions, access account statements and tax filing documents, service request forms and your advisor’s contact information.
Don’t have an online account? Register now
If you are not able to log in, contact Equitable Customer support team:
7:30 a.m. to 7:00 p.m. ET.
Download the Equitable Mobile App for secure and convenient way to access your account no matter where you are.
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For your investment account
Please contact your financial advisor
If they’re unavailable, contact our investor support team at:
9:00 a.m. and 6:00 p.m. ET.
or
Sign in to your account to update your password, view account balances, and access account statements and tax filing document.
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Products through a different carrier
If you have questions or need information about products through a different carrier, please first reach out to your financial advisor. Alternatively, you can contact the carrier directly for assistance.
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IMPORTANT: This informational and educational website does not offer or constitute investment advice or the direct or indirect recommendation of any particular investment, financial product, or the appropriateness of any particular option, product, or service. Your unique needs, goals, and circumstances require the individualized attention of your own financial professional. “Advisor” is used as a general term throughout this website to describe insurance/annuity and investment sales and advisory professionals who may hold varied licensing as insurance agents, registered representatives of broker-dealers, and investment advisory representatives (IAR) of registered investment advisers, respectively. “Advisor” does not exclusively refer to investment advisor representatives or financial advisory/planning services. Duly-registered and duly-licensed representatives offer securities through Equitable Advisors, LLC (NY, NY (212) 314-4600), member FINRA, SIPC (Equitable Financial Advisors in MI & TN), offer investment advisory products and services through Equitable Advisors, LLC, an SEC-registered investment adviser, and offer annuity and insurance products through Equitable Network, LLC (Equitable Network Insurance Agency of California, LLC; Equitable Network Insurance Agency of Utah, LLC; Equitable Network of Puerto Rico, Inc.). Representatives may transact business, which includes offering products and services and/or responding to inquiries, only in state(s) in which they are properly registered and/or licensed. Equitable Advisors, LLC its affiliates and associates do not provide tax or legal advice. Individuals may transact business, which includes offering products and services and/or responding to inquiries, only in state(s) in which they are properly registered and/or licensed. For more information about Equitable Advisors, LLC you may visit equitableadvisors.com/crs to review the firm's Relationship Summary for Retail Investors and General Conflicts of Interest Disclosure. Equitable Advisors, LLC (Equitable Financial Advisors in MI & TN) is an equal opportunity employer. M/F/D/V.